Senior Ground Software Operations Engineer at Orbital Sidekick, developing tools and processes for hyperspectral satellite operations and optimizing task scenarios.
About the role
- Associate Cloud Operations Technician role supporting and monitoring AdvancedMD's cloud-based healthcare platform. Critical responsibilities include incident response and operational improvements.
Responsibilities
- Troubleshoot, analyze, and research to resolve repeating issues and complex problems, documenting findings and developing procedures to prevent future issues.
- Follow standard operating procedures while recommending improvements based on experience and observations.
- Serve as a point of escalation for critical customer issues.
- Contribute to improving AdvancedMD's system performance and stability.
- Build and maintain knowledge as you develop expertise.
- Train and mentor new Operation Technicians.
- Assist with long-term projects and operational issues as needed.
- Show willingness to grow in knowledge and span of responsibility.
- Demonstrate strong communication skills in emails, phone calls, in-person interactions, and tickets.
- Report incident status to key stakeholders.
- Verify and follow up on customer-related issues.
- Document incidents by creating tickets with complete information following SLA guidelines.
Requirements
- High School Diploma or equivalent.
- Minimum 2 years of relevant experience.
- Background in distributed or mainframe operations.
- Associate's Degree in IT Studies (preferred).
- Strong communication and interpersonal skills.
- Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure concepts. AWS-specific experience is a plus.
- Hands-on experience with observability software like Splunk, Nagios, and Sentry One.
- Familiarity with alert management systems like Jira Service Manager.
- Experience with ticketing systems such as Jira.
- Proficiency in following, creating, enhancing, and documenting Standard Operating Procedures (SOPs). Confluence experience is a plus.
- Strong understanding of incident management processes.
- Ability to work effectively in high-pressure situations.
Benefits
- Competitive compensation and total rewards benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Paid time off and holidays
- Hybrid and remote work opportunities
- Career growth and development support
- Collaborative, team-oriented culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Quality Analyst at Celestica focusing on Quality Management phases including planning, corrective action, and improvement. Collaborating with teams to achieve quality KPIs and continuous improvement.
Position as Mitarbeiter Payment Operations at secupay AG in Germany managing payment processes and customer inquiries. A hybrid role with responsibilities in funding and project oversight.
Logistics Operations Specialist managing intermodal logistics operations for CMA CGM Group. Overseeing supply chain management and ensuring operational efficiency in shipping and logistics.
IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
Walmart seeks a Manager for Facilities Maintenance Operations overseeing maintenance and leading technicians across multiple locations. Requires 3 - 5 years of related experience and travel within the region.
Internship focusing on AI/DIGITAL solutions to improve efficiency in Global Pharmaceutical Operations. Collaborate with cross - functional teams to prototype and implement AI applications.
Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
Principle Operations Specialist managing general labor responsibilities in grain operations. Overseeing truck and railcar preparation, delivery, and safety in Chinook, Montana.
Operations Supervisor managing daily warehouse operations and team supervision for logistics company. Ensuring training and coaching to foster team performance in Pryor, Oklahoma.