Drive the renewal lifecycle for Genesys Cloud customer accounts, focusing on retention and revenue growth. Collaborate cross - functionally to ensure customer success and satisfaction.
About the role
- Contract Manager supporting maintenance and reliability programmes by managing subcontractor agreements. Ensuring suppliers deliver value for money, comply with obligations, and control costs.
Responsibilities
- Review and manage existing subcontractor contracts supporting maintenance and reliability activities.
- Ensure commercial terms are correctly applied and suppliers are delivering agreed scope and outcomes.
- Challenge unnecessary costs such as failed works, repeat visits, standby charges, or unjustified call-outs.
- Investigate supplier claims including rework, aborted visits, and variation requests.
- Identify opportunities to improve contract structure, scope clarity, and performance management.
- Implement governance around supplier performance, KPIs, and commercial compliance.
- Work closely with engineering, operations, and procurement teams to ensure alignment between service delivery and commercial agreements.
- Support negotiations with subcontractors to improve value, cost transparency, and service standards.
- Provide reporting on spend, supplier performance, risks, and savings opportunities.
- Ensure contractual risk is managed and disputes are handled professionally and commercially.
Requirements
- Proven experience as a **Contract Manager**, Commercial Manager, or Supplier Manager within industrial, engineering, utilities, manufacturing, or maintenance environments.
- Strong understanding of subcontractor management within maintenance, reliability, or asset-intensive operations.
- Experience challenging supplier costs, variations, claims, and performance shortfalls.
- Commercially astute with strong negotiation and stakeholder management skills.
- Ability to interpret contract terms and apply them practically on live projects and maintenance programmes.
- Confident working with engineering and operational teams.
- Analytical mindset with the ability to identify inefficiencies and value leakage.
- Comfortable operating in fast-paced, operational environments.
- Background in reliability engineering, asset management, or maintenance operations.
- Knowledge of performance-based contracts and service-level agreements (SLAs).
- Experience in auditing supplier performance and cost structures.
- Familiarity with NEC, bespoke subcontract agreements, or service contracts.
- Commercially driven and detail-oriented.
- Confident challenging suppliers constructively.
- Pragmatic, hands-on, and solutions focused.
- Strong communicator at all levels.
- Able to operate independently within a contract assignment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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