Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
WG
Hybrid IT Applications Analyst – Real-Time Systems, Operations Platforms
Posted 3 months ago
About the role
- IT Applications Analyst supporting real-time operational systems at WEC Energy Group. Collaborating with teams to maintain configurations and develop application interfaces for mission-critical platforms.
Responsibilities
- Support mission-critical, real-time operational platforms
- Work closely with operations teams, field personnel, and business stakeholders
- Maintain accurate configurations and system modeling information
- Develop, support, and quality control of application user interfaces
- Discover and analyze issues with application configuration, data integrity, and system integrations
Requirements
- Bachelor's degree in Computer Science, Management Information Systems, or related field
- 2+ years of experience with application support
- PowerShell and .NET C# experience
- Security patch management and software deployment knowledge
- Computer networks experience
- Strong customer service skills
- Ability to present technical information to non-technical users
- Ability to understand technical environments to support real-time or mission-critical operational systems
- Ability to collect and analyze data to figure out the root cause for issues.
Benefits
- Competitive pay and benefits
- Flexible work arrangements
Job title
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