Technical Data Operations Manager at Profitero+, overseeing product data delivery and team leadership. Driving operational excellence and process improvements in a hybrid work environment.
About the role
- Senior Manager leading global billing team at ActiveCampaign. Optimizing processes for accuracy and efficiency, ensuring compliance, and developing a talented team across the organization.
Responsibilities
- Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions.
- Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence.
- Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle.
- Provide process improvement and insight to drive more effective reactions to customer support billing escalations.
- Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis.
- Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction.
- Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives.
- Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods.
- Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement.
- Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching.
- Build and manage relationships with external payment partners to ensure we are maximizing performance and staying ahead of industry trends.
- Provide structure for complex customer contracting and specialized billing requirements to support our diverse business needs.
Requirements
- 8+ years of progressive experience in billing and order-to-cash operations, with at least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries.
- Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance.
- Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization.
- Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready.
- Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies.
- Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels.
- Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups.
Benefits
- Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
- Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
- Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
- Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
- Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.
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