Community Manager II managing a portfolio of HOAs for Action Property Management in Los Angeles. Ensuring client retention and homeowner satisfaction while driving operational excellence.
Responsibilities
Manage a portfolio of at least 7 community associations.
Prepare, coordinate, and attend board and annual meetings.
Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
Review monthly financial statements and provide insights to assist boards in making informed decisions.
Coordinate closely with internal support teams and vendors.
Monitor key performance indicators (KPIs) related to work orders and compliance.
Conduct periodic community inspections to identify maintenance needs.
Ensure compliance with governing documents and association policies.
Verify contractor credentials and manage services.
Interface with board members, homeowners, and vendors to resolve issues promptly.
Requirements
3+ years of HOA portfolio management experience.
CMCA certification or the ability to obtain within your first 6 months of employment.
Evening availability for Board meetings.
Ability to travel to and from your property for in-person meetings when needed.
Keen knowledge of budgets and the budgeting process.
Strong knowledge of audits, reserve studies, bidding process, and Association governing documents.
Strong verbal and written communication skills.
Effective presentation skills.
Exceptional time management skills and ability to work independently.
Commitment to following up on all issues in a timely manner.
Benefits
Health insurance
401(k) with company match
Paid time off
Professional development opportunities
Monthly auto allowance
Monthly reimbursements for cell phone and internet
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