Onboarding Specialist responsible for guiding partners through complex integrations with a payment platform. In a growing FinTech company, leveraging technical problem - solving and customer engagement skills.
About the role
- Customer Onboarding Specialist configuring software solutions and guiding hotel companies through implementation. Collaborating with teams to enhance customer experience and ensuring technical support during projects.
Responsibilities
- Configure Actabl applications based on customer requirements
- Manage multiple implementation projects simultaneously, adhering to timelines and deliverables
- Ensure a smooth transition to Customer Success
- Conduct customer training sessions (remote and/or on-site) to ensure user proficiency
- Provide technical support and troubleshooting during the implementation phase
- Communicate effectively with customers, setting clear expectations and providing regular updates
- Identify and escalate potential risks or issues to management
Requirements
- 2+ years knowledge of SaaS experience preferably in the hotel industry.
- Skilled in SaaS Platform configuration and customization
- Customer Service, technical experience, or similar experience preferred
- Ability to triage current work queue and prioritize accordingly
- Experience training Customers on how to use the software, and addressing their specific business needs preferred
- Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)
- Ability to ensure implemented products align with company requirements and industry standards.
- Proficiency in creating, updating, and distributing product documentation as needed to support implementation processes.
Benefits
- Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
- Employer-paid life & AD&D, short-term disability & long-term disability
- Discounted pet insurance plans through Wishbone
- Employee Assistance Program (EAP) services available to employees & their dependents
- On-site gym available for free use at Denver office
- Competitive base salary with bonus structure
- Healthcare spending accounts with employer contributions
- 401(k) plan with an employer match of up to 4%
- Unlimited discretionary time off hours to be used when needed
- 10 observed US federal holidays throughout the year
- Winter recess for all Actabl employees between December 24th-January 2nd
- 12 weeks of parental leave for both birthing & non-birthing parents
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