Senior Director of Manufacturing and Operations at Lumicell leading outsourced manufacturing for a Class III medical device with impact on cancer surgery.
About the role
- Talent Operations Advisor I supporting the onboarding process for future associates at Acosta Group. Providing high-volume support and ensuring a seamless onboarding experience.
Responsibilities
- Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
- Use case management tool to record inquiries and respond to inquiries within the defined Service Level Agreements (SLAs)
- Assist Talent Acquisition team to review job profiles and open requisitions as needed
- Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
- Seek guidance or escalate more complex and/or confidential inquiries/requests to higher level functional support
- Maintain confidentiality of department and associate information according to established practices
- Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned.
Requirements
- Associate degree
- Associate's degree in human resources, Business or related field or equivalent education and experience
- Minimum 1 year experience in a customer service or customer support role
- An associate first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, process and multiple projects simultaneously
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