Product Manager driving innovation for AI powered frontline employee experience platform. Collaborating across teams to align product initiatives with business objectives.
About the role
- Product Manager leading development of Integrations Marketplace for B2B SaaS platform. Collaborating with engineering and stakeholders to enhance customer experience and manage partner ecosystems.
Responsibilities
- Defining the product vision for the Integrations Marketplace and aligning stakeholders on what good looks like
- Building a data-driven prioritisation framework for integration opportunities (customer demand, revenue potential, strategic fit, feasibility)
- Running continuous discovery: customer interviews, win/loss insights, support ticket analysis, product analytics, and market research
- Defining the target categories to win in (e.g. payments, expense management, AP automation, CRM/PSA, banking feeds, HR/payroll) and the experience principles for each
- Owning the marketplace and in-product integrations management UX, working with Product Design to create intuitive, low-friction admin journeys
- Translating strategy into a roadmap, user stories, and acceptance criteria; manage trade-offs to deliver value iteratively
- Collaborating with Engineering and Architecture to ensure platform capabilities support the desired customer and partner experience, without owning platform architecture
- Planning rollouts with Support and Professional Services, ensuring clear documentation, enablement, and feedback loops
- Defining a partner onboarding and certification programme, including quality, security, and support requirements for listings
- Working with the Partner, Sales, and Marketing teams to build a partner pipeline and go-to-market plan for priority categories
- Defining commercial models for marketplace participation (where applicable), including pricing approaches and revenue-share principles
- Defining customer-facing monitoring and admin workflows (status, alerts, troubleshooting guidance) so integrations are understandable and supportable
- Partnering with Support and Engineering to ensure a smooth transition from current integrations to the new marketplace experience with minimal disruption
- Driving stakeholder communications, release notes, and training assets to support adoption
Requirements
- 6+ years of Product Management experience in B2B SaaS
- Experience building products that involve integrations, partner ecosystems, marketplaces, or platform capabilities
- Strong discovery and strategic thinking: comfortable using qualitative and quantitative inputs to decide what to build next
- Technical fluency to collaborate effectively with Engineering (comfortable discussing APIs, authentication, webhooks and file-based integrations at a practical level)
- Experience shaping complex admin workflows and designing for reliability, transparency, and supportability
- Excellent stakeholder management and communication skills across Product, Engineering, Services, Support, Sales and Partners
Benefits
- 28 days annual leave + bank holidays + 1 day off for your birthday
- Hybrid working
- Working from abroad - up to 6 weeks per calendar year
- Private Health Insurance
- 5% Pension contribution
- Life Assurance - 4 x Salary
- Income Benefit
- Wellbeing initiatives
Job title
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