IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations and Analytics Associate responsible for workflow management and support for ACA’s Managed Service Division. Tracking client deliverables and project scheduling in a team environment.
Responsibilities
- Provide operational support as assigned to facilitate team workflow
- Assist with workflow management, workflow tracking, and project assignments
- Participate in drafting policies, procedures, and standards as they relate to project workflow
- With oversight, correspond with internal and external clients via email and telephone
- Assist in preparing reports, memos, and other documents as assigned
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Requirements
- Experience performing administrative duties
- Demonstrated professional integrity
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
- Ability to exercise discretion and make independent judgments
- Ability to work in a fast-paced small team environment
- Ability to establish and maintain effective working relationships
- Highly motivated and goal oriented
- Strong organizational and problem-solving skills with attention to detail
- Strong oral and written communication skills
- Proficient with Microsoft Office applications
- Bachelor's Degree preferred
- 1 year of administrative support experience directly involving scheduling or project management
Benefits
- medical and dental coverage
- 401(k) plans
- paid time off options
- flexible work environment
- time off for designated ACA Paid Holidays
- Summer Fridays
- Personal/Family Care
- Student Debt Forgiveness
- Pet Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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