Director of Value Based Care Operations leading execution of value - based care programs across the enterprise. Partnering across teams to deliver results aligned to enterprise goals.
About the role
- Strategic Operations Associate driving operational initiatives for Abby Care's family caregiving platform in Indiana. Collaborating with teams to scale workflows and improve service quality.
Responsibilities
- Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
- Engineer and scale core processes: Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient/customer delight at the center.
- Run the business ‘by the numbers’: Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.
- Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
- Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
- Champion frontline and customer experience: Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.
- Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems.
Requirements
- 3-5 years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.
- Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.
- Proven track record of end-to-end problem-solving.
- High-achiever with a relentless work ethic.
- Outstanding communication and presentation skills.
- A desire to transition from a purely analytical role to a hands-on, operational leadership position.
Benefits
- Competitive compensation packages that reflect the value you bring.
- Comprehensive health coverage that works for you.
- Generous paid time off.
- Team bonding.
- Financial savings benefits to support your future.
- Paid parental leave to support your growing family.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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