Senior Consultant in Transaction Banking managing high - quality projects for major corporate clients. Emphasizing digital transformation and cash management solutions in a dynamic team.
About the role
- Leisure Travel Consultant driving customer satisfaction through service and sales of ACG travel products. Handling travel arrangements and ensuring member support for 14+ million customers.
Responsibilities
- Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Corporate Employees, Leisure Travel Clients and Members
- Determine client needs based on individual consultation
- Emphasizes preferred vendors as appropriate
- Cross sell membership to align with the ACG Connected Member Vision
- Consummate sales by making necessary travel arrangements
- Advise Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares
- Receive, investigate, and provide timely resolution to travel problems and issues
- Plan and book Western Hemisphere and European international airline reservations
- Plan and book complex international and domestic itineraries, hotel, car and rail reservations
- Meet or exceed established performance, production and quality standards
- Learn and use a variety of travel related information including geography and travel resource material
- Work independently with minimal supervision
- Arrange travel itineraries for small groups
- Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
- Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
- Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
- Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars
Requirements
- High school diploma or equivalent
- Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions
- Car, Hotel and Insurance knowledge
- Tourism nomenclature
- North American geographical relationships
- Worldwide reference sources
- Perform basic mathematical skills including percentages
- Communicate effectively in the work environment and with the public
- Plan and organize with an attention to detail and accuracy throughout the selling/servicing process
- Work in a team environment to promote member/customer satisfaction
- Knowledgeable about passport and visa requirements for international travelers
- Knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO)
- company paid holidays
- CEO days
- floating holidays
- Paid volunteer day annually
- Tuition assistance program
- professional certification reimbursement program
- other professional development opportunities
- AAA Membership Discounts
Job title
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