Hybrid Junior SaaS Engineer

at 3E

• Job title: Junior SaaS Engineer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: JavaScript, MySQL, Python, RDBMS, SQL, VBA
• Location requirements: Hybrid, Brussels, Belgium

About the role

• SaaS Engineer ensuring smooth operation of the SynaptiQ platform, providing support for renewable energy clients. Involves deployment, feature implementation, and continuous learning in SaaS technologies.

Responsibilities

• Handle first-level requests from **the biggest Renewable Energy Actors**, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary.
• Assist the service delivery team with the **deployment of assets** into the SynaptiQ platform.
• Understand clients' needs and translate these into appropriate technical solutions.
• Support clients in maximizing their usage of SynaptiQ.
• Provide input/ideas for the **development** and maintenance of the SynaptiQ platform.
• **Implement new features** and improvements under the supervision of Senior SaaS Engineers.
• Carry out testing of new features and updates, identifying bugs, assist in their resolution and ensuring the platform's stable operation.
• Adhere to quality standards to ensure the software meets both technical and customer needs.
• Collaborate with Development teams to diagnose and resolve Second and Third-Level issues.
• Act as the main point of contact for clients, ensuring effective communication and delivering the best possible solutions.
• Focus on improving internal processes and updating documentation to facilitate the seamless handover of complex issues from Second and Third-Level support to the First-Level team, enhancing efficiency and service quality.
• Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions.
• Keep abreast of the latest developments in SaaS technologies and platforms and the new market requirements regarding renewable energy.
• Continually improve your knowledge and skills to contribute more effectively to the team.

Requirements

• An **Engineering **degree (in renewable energy, mechanical, electrical engineering or related field).
• 0-3 years of experience.
• Full proficiency in **English**.
• Strong analytical skills to analyse data flows through FTP, API or SQL Data collectors, UI dashboards etc.
• Excellent communication skills and a **proactive **attitude.
• Interested in Customer Service, with a curious mindset, always looking for ways to improve processes and tooling.
• Interest in **SaaS **products and ready to deep dive into it.
• Experience with object-based programming programming languages (Javascript, Python, VBA).
• Experience with MySQL or other relational database management system.
• Bonus points for:
• Knowledge of French and/or Dutch.
• Previous experience within the renewable energy sector.
• Knowledge of databases and operating systems.
• Reporting skills (e.g. PowerBI).

Benefits

• Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
• Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
• Flexibility in our open-minded company.
• Trainings
• Home working (2 days per week)
• An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.