IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Mid & Senior level trade support professionals providing operational support for Everest OMS focused on credit trading workflows. Handling issue resolution, user support, and technical configuration.
Responsibilities
- Triage and resolve daily issues from trading desk, compliance, and operations users.
- Investigate and remediate trade reconciliation breaks between OMS and downstream systems.
- Handle user queries about trade exceptions, breaks, and system functionality.
- Perform system configurations in Everest WinForms (adding columns, modifying views, user setup).
- Write SQL queries to investigate issues and support reporting needs.
- Document resolutions and maintain operational runbooks.
Requirements
- Minimum of 5 years in capital markets operations, trade support, or related roles with strong understanding of credit trading workflows (corporate bonds, loans, structured products, etc.).
- Hands-on experience with at least one industry-standard OMS (Charles River, Aladdin, Bloomberg AIM, Eze, SimCorp, or similar) - Everest experience is a plus but not required.
- Deep knowledge of trade lifecycle and front-to-back office data flows.
- Experience supporting traders, portfolio managers, compliance, and operations teams (buy-side preferred, sell-side acceptable).
- SQL proficiency required - ability to write queries for data extraction, analysis, troubleshooting and configuration.
- Knowledge of XML/XSLT/Xpath.
- Strong Excel skills for data analysis and reconciliation work.
- Comfortable troubleshooting Windows-based trading applications.
- Knowledge of one or more development languages, and prior experience working as a software developer will be an added advantage.
Benefits
- This is a contractor position only (C2C).
- Compensation ranges from $85-110 per hour based on experience and qualifications. Higher rates may be considered for exceptionally strong candidates.
- Minimum 3 days per week in-office presence required (NY office).
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