Hybrid Product Manager

at 1-800 CONTACTS

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Draper, United States

About the role

• Product Manager driving e-commerce experience for The Framery and leading cross-functional teams. Advocating for customer needs and delivering user-friendly solutions with measurable outcomes.

Responsibilities

• Plan and execute the product roadmap to achieve business outcomes and drive given KPIs, with a focus on conversion rate.
• Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.
• Understand the customer and their needs and advocate for those needs throughout the product development lifecycle.
• Lead an agile software development team and work cross-functionally to drive ideas from inception to launch.
• Interface with other product managers, development teams and systems/services, to understand the interaction between The Framery’s storefront and the back-end systems that support it.
• Define and track product metrics, using qualitative and quantitative data to iterate and improve.
• Collaborate with business stakeholders, other product managers and engineering teams as needed to define requirements and develop new capabilities The Framery can leverage for growth.
• Become an expert in understanding and leveraging customer data to develop simple and compelling experiences that maximize conversion for our target audience

Requirements

• 3-5 years of product management experience building consumer-facing applications, e-commerce experience preferred
• Thrives in a fast-paced, start-up environment with the ability to pivot quickly and manage competing priorities
• Ability to build a product roadmap that addresses key consumer needs and delivers on given KPIs
• Organizational skills and detail oriented mindset, delivering seamless customer experiences and effectively managing all use cases.
• Excellent written and verbal communication skills
• Comfortable interacting with stakeholders from all levels of the organization
• Experience working in agile software development frameworks
• Strong analytical and problem-solving skills; proficient in using data and A/B testing to inform decisions
• Ability to grasp technical concepts and understand interactions between data, services, and front-end applications
• Ability to work from our Draper, Utah office 1-2 days a week
• Familiarity with JIRA, Confluence preferred; Miro considered a plus

Benefits

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym