Delivery Manager responsible for leading service and change delivery for key accounts. Oversee a team to meet customer satisfaction and operational excellence in IT service management.
About the role
- Workplace Services Manager responsible for daily operational excellence at Verily’s office locations. Leading programs in office amenities and vendor management in a data-driven health tech environment.
Responsibilities
- Lead and manage comprehensive workplace services programs across multiple Verily office locations within a defined geographic region, encompassing office amenities, janitorial services, transportation, food and beverage, reception, events, and Real Estate & Workplace Services (REWS) communications.
- Provide strategic management and programmatic guidance to REWS Facility Managers and Office Managers across other Verily sites to ensure operational consistency and excellence.
- Collaborate closely with REWS leadership and the Finance team to conduct rigorous financial analysis, accurately forecast spend, and manage budget allocations.
- Drive continuous improvement by synthesizing onsite observations, data analysis, and key stakeholder feedback, presenting insights to REWS leadership.
- Elevate the overall staff site experience, including managing REWS-related communications and developing a seamless workplace component for new employee onboarding.
Requirements
- Bachelor's degree in a relevant field (e.g., Engineering, Finance, or Business Operations).
- 15+ years of progressive business experience, including 10+ years of hands-on leadership in real estate, facilities, EH&S management, or workplace services, with a focus on consulting or multi-site operations.
- Specific, proven experience leading a multi-site facilities function within an early stage/rapid growth environment.
- Exceptional strategic and operational planning capabilities; a highly organized, detail-oriented, and safety-conscious leader capable of thriving in a fast-paced, constantly evolving setting.
- Demonstrated ability to drive progress and manage multiple priorities simultaneously, successfully navigating critical issues and prioritizing solutions across diverse operational tracks.
- Master’s degree or relevant professional certifications (e.g., CFM, FMP, PMP, etc.) preferred.
- Exceptional senior-level business partnering and influencing skills, including the proven ability to lead discussions and drive decision-making at the C-Suite level.
- Demonstrable success in building, leading, and developing high-performing Real Estate, Facilities, and Workplace Services teams in complex, multi-geographic environments.
- Experience supporting a business through the full lifecycle, from early R&D stages to becoming a mature operating company.
- Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
Benefits
- flexibility
- resources
- competitive benefits to support you in your whole-person well being
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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