Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Control Management Director leading a global control team for risk management in Commercial Banking Operations. Managing compliance requirements and collaborating across various internal teams to optimize controls.
Responsibilities
- Manage a global control team for the support of front-line operational risk and compliance requirements including RCSA, Issues management, Loss Capture, Governance, Audit and escalations.
- Partner with the CB Lending Operations Accountable Executive, RAU owners and BCMs to define controls standards and conduct reviews for process/risk/control opportunities
- Lead RCSA efforts including creation of new RAU as well as on-going optimization efforts.
- Lead Move-the-Line assessment and monitoring efforts, as well as business process-change governance routines.
- Lead targeted risk assessment and control remediation efforts, including collection of business environment data to tell the story of applicable suite of controls.
- Implement strategies to meet organizational measures of performance (ORKRI)
- Support the inventory of business processes, internal testing, audit, regulatory engagements outputs and the integration with RCSA, EBCE, Trigger Events, and other core control functions as applicable
- Assessing control weaknesses and operational risk incidents (OREs) using methods such as root cause analysis
- Review controls for deficiencies and associated remediation (e.g., procedures gaps, rewriting control design and performance rationales to meet standards, rewriting MCR rationales to standards)
- Control Development: Control Documentation, control evaluation, control implementation and monitoring
- Partner with risk and compliance functions to ensure effective controls vs. applicable policy, law, rule, regulation.
- Partner with the business to assess Business Environment and Internal Control factors.
- Partner with the CIB Lending Operations Control team on common efforts across Lending Operations processes and systems.
Requirements
- 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of Management or leadership experience
- Demonstrated knowledge of Commercial Banking products, industry, regulation, and Operations
- Experience with RCSA, risk/control identification and assessment, and enterprise risk frameworks
- Exceptional interpersonal and relationship building skills to effectively influence all organizational and leadership levels, where flexibility, collaboration, and adaptability are a must
- Highly organized and proactive with demonstrated ability to assess, exercise independent judgment, apply prudent risk management principles, prioritize work to meet deadlines, and proactively escalate when necessary
- Ability to be flexible and adjust plans quickly to adapt to changing business needs
- Hands on style; proven ability to structure tasks or projects, execute and achieve targeted results and develop and manage associated goals and plans
- Ethical integrity and demonstrated ability to exercise independent judgment and apply prudent risk mitigation principles
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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Experience level
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Degree requirement
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