Direct Client Service Specialist I at Vermont DMV managing daily mail operations and providing customer service. Requires strong attention to detail and independent decision - making within the Montpelier office.
About the role
- Vice President of Client Service leading strategic delivery of media effectiveness solutions for flagship client. Drive client satisfaction and scalable processes while managing high-performing teams.
Responsibilities
- Lead the strategic and operational delivery of media effectiveness solutions for a flagship client.
- Drive client satisfaction, team performance, and scalable processes while solving complex research and ad tech challenges.
- Collaborate closely with the VP, Group Lead to align with broader business goals.
- Partner with the Global Client Partner to ensure consistency and impact across global engagements.
- Serve as the senior point of contact for a large media client, building trusted relationships with executive stakeholders.
- Ensure consistent delivery of high-quality, insight-driven solutions that exceed client expectations.
- Translate client goals into actionable strategies, aligning internal teams and resources to deliver measurable impact.
- Lead and develop a dedicated client service team, fostering a culture of accountability, innovation, and excellence.
- Oversee high-volume project execution, ensuring timelines, budgets, and quality standards are met.
- Monitor team utilization and capacity, proactively adjusting resources to meet client demands.
Requirements
- 10+ years in media research, analytics, or ad tech, with at least 5 years in senior client leadership roles.
- Proven success managing large-scale client engagements and high-volume project portfolios.
- Experience building and leading high-performing teams in a fast-paced environment.
- Strong background in media effectiveness, ad tech platforms, and custom research design.
- Exceptional communication and relationship-building skills with senior stakeholders.
- Demonstrated ability to create and optimize operational systems and processes.
- Bachelor’s degree required; Master’s preferred.
Benefits
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with match
- Tuition Reimbursement
- Commuter benefits
- Unlimited PTO
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
Client Services Associate managing operational aspects of transactions at GLAS, an institutional debt administrator with a blue - chip customer base.
Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
Client Services Executive managing client queries via phone, live chat, and emails at Glint. Collaborating with cross - functional teams to ensure high customer satisfaction in London.
Tax Partner overseeing administrative and operational matters for EisnerAmper's Private Client Services practice. Drive efficiency and mentor leaders while ensuring alignment with firm strategy and economics.
Client Support Lead providing operational support and mentoring for teams at Zinnia. Liaising with multiple departments to resolve client and production issues.
Client Services Representative responsible for addressing account and transaction inquiries for Moneycorp. Providing exceptional support and communication to enhance customer satisfaction and loyalty.
Senior Specialist at BNY influencing client service through systems integration and business problem - solving. Working with the Salesforce.com ecosystem and guiding less experienced analysts.
Client Services Manager responsible for client account success and campaign performance optimization. Working at Ogury, a global adtech company revolutionizing persona - based strategies.