Hybrid UX Researcher

at interactive investor

• Job title: UX Researcher
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• User Experience Researcher generating insights to enhance customer experiences in financial services. Collaborating with UX teams on user-centric transformations and improving understanding of user needs.

Responsibilities

• Generate inspiring and actionable insight to help improve our customers' experiences.
• Work alongside other UX professionals on user-centric product transformation.
• Uncover opportunities to improve understanding of current and prospective users.
• Create simple, intuitive, high-performance user experiences.
• Collaborate with UX Designers, Copywriters, Researchers, Analysts, Product Owners, Managers, Developers, Testers, and Customer Service Advisers.
• Inform, influence, and support cross-functional teams to generate ideas and highlight opportunities for roadmaps that improve user experience.

Requirements

• Embed user research into the double diamond process working with Research, Design, Analytics and the Product Owners.
• Deliver end to end research including set up, recruitment, moderation, data collection, analysis and debrief.
• Deliver research workshops with key stakeholders within and across squads.
• Conduct primary and secondary user research.
• Conduct and evaluate quantitative and qualitative research.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Plan and implement user research strategies and methodologies according to the problem statement.
• Advocate research findings to diverse audiences through written and oral presentations.
• Work in an agile workflow collaborating with stakeholders within delivery squads.
• Ask questions, gather data, and analyze data.
• Use a diverse set of UX research tools such as User Testing and Contentsquare.
• Provide support, guidance and coaching to designers, copy writers and UX/UI to upskill them to run their own research techniques.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle