Tool Administrator Apprentice at BlaBlaCar supporting Community Relations Team with efficient tool management and process improvement. Engage in tool administration, testing, and user support on an apprenticeship basis.
Responsibilities
Administer tools used by 250+ users: create and update user accounts; modify workflows, processes, and configurations.
Support the OPS team with troubleshooting and improvement requests.
Create or update data dashboards to track Customer Service performance metrics.
Contribute to ongoing tool development by maintaining scalable configurations and helping implement new processes/features.
Test major features and improvements released in the tools.
Requirements
Engineering or IT academic background.
Well-organized and curious.
Strong problem-solving skills and the ability to propose new solutions.
Good communication skills and a willingness to share knowledge and learn from others.
Full professional proficiency in English.
Comfortable working in a collaborative, fast-growing, and innovative environment.
Ability to take ownership and align work with business priorities.
Nice to have: first experience in customer service or IT.
Nice to have: familiarity with Salesforce or other customer support tools.
Benefits
Hybrid working model.
Financial support for home office equipment.
4 additional weeks on top of statutory maternity/paternity leave.
50% healthcare coverage (Alan).
Minimum 25 days of holiday per year.
Local meal plan (Swile card).
50% of transportation costs covered (Forfait Mobilité Durable).
Free unlimited carpooling and bus rides.
Personal growth through training, mentorship, and internal mobility programs.
Regular team-building events.
Mental health support via Moka.care.
1 day off per year to test our product.
1 day per year for volunteer work with non-profits.
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