Technical Writer Co-op creating clear documentation for users and networking at BlueCat. Collaborating with product management and development teams to support user needs in Adaptive DNS.
Responsibilities
Determine the needs of end users of technical documentation;
Talk with Product Managers and Product Developers, and study early product builds;
Work with UX designers and product developers to ensure that UI text (field labels, error messages, etc.) are meaningful and error-free;
Get hands-on with the product to ensure accurate documentation;
Develop customer-facing documentation for new products and features, including content, charts, illustrations, etc.;
Integrate documentation into product builds;
Review existing documentation, and recommend edits and reorganization;
Standardize content across platforms and media;
Gather usability feedback Collaborate with teams across the company including Customer Success, Marketing, and Learning and Development;
Requirements
Strong English speaking and writing skills
Ability to work independently or as part of a team
Working towards a university degree or college diploma in English, Business, Communications, Technical Writing, or a related field
Familiarity with DITA-OT, oXygen XML Author, and related tools and techniques would be an asset
Familiarity CSS, HTML, Javadoc, Markdown, Sphinx, PostMan, and/or Python would be an asset
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