Technical Consultant managing patient monitoring systems in healthcare environments while providing technical recommendations and ensuring high quality of service. Collaborating with diverse teams in a customer-focused role.
Responsibilities
Provide technical recommendations that best suit the environment based on customer requirements
Support the transition from a break fix operating model to a customer solutions focused operating model
Drive continuous improvement of implementation methodology and service offerings
Actively support to implement service strategies to achieve customer loyalty
Participate as a member of the regional work team, collaborating with internal and external resources
Coordinate project resources and tasks, enabling team members to focus on customer deliverables
Perform administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Adhere to established training, quality, and safety requirements
Install complex systems in clinical and non-clinical environments
Diagnose and resolve electronic, networking, and mechanical problems
Travel across the specified geography as required
Requirements
3+ year of professional working experience in the IT technologies or electronics industry
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
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