Application Developer building web platforms for merchants to compare payment solutions. Involved in both merchant and provider applications for greater ecosystem transparency.
About the role
- Technical Architect developing customized solutions for customer contact centers at Zendesk. Leading technical implementation projects with comprehensive understanding of customer requirements and technologies.
Responsibilities
- Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
- Owning the end-to-end technical delivery of specific customer implementation projects.
- Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center.
- Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
- Lead technical projects involving multiple development and architecture resources.
- Ability to translate customer business objectives into technical solutions.
- Provide expert recommendations based on your extensive technical knowledge and experience.
- Collaborate closely with members of the Zendesk Professional Services team across various customer engagements.
- Produce Technical Design Documents (“TDD”) and specifications in accordance with customer needs.
- Support the development and testing phases of custom solutions.
- Conduct technical training sessions, handovers, and knowledge transfer sessions.
Requirements
- Bachelor’s Degree or equivalent experience, with a minimum of 3 years in consulting services or programming
- 3+ years of contact center experience, particularly on Amazon Connect.
- Familiarity with a backend programming language, such as Java, C#, Node.js, Python, PHP
- Experience implementing and supporting AWS environment
- Experience building integrations and supporting contact center solutions in an end user or customer environment
- Proven ability to manage multiple projects with competing priorities and successfully deliver on project goals
- Strong analytical and project management skills, enabling the alignment of business requirements with technical solutions
- Familiarity with RESTful APIs and experience in developing, selling, or supporting SaaS applications
- Familiarity with AWS or other cloud platforms (GCP, Azure)
- Knowledge of various technical domains, including web development, mobile development, backend development, and automation
- Excellent communication skills
Benefits
- Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Job title
Job type
Experience level
Salary
Not specified
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Tech skills
Location requirements
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