Support Engineer assisting customers with Salesforce's Data 360 and Agentforce products. Developing technical expertise and managing customer satisfaction through problem solving and training.
About the role
- Technical Analyst working with critical payment services at Nexi in Milan. Collaborating on innovative solutions within a dynamic, international team.
Responsibilities
- Technical Analysis: Assess business and system requirements to identify the most efficient and effective technical solutions.
- Technical Solution Design: Design and implement reliable, scalable, and maintainable solutions that meet performance and security standards.
- Application Maintenance: Oversee and support the maintenance of running services to ensure stability and continuous operation.
- Problem Determination: Identify, analyze, and resolve complex issues and improve system reliability.
- Operational Support: Assist with day-to-day operations, ensuring smooth execution of ongoing tasks and processes.
Requirements
- A Technical School Diploma or equivalent educational background.
- Solid knowledge of Java programming, including microservices architecture and on-premises systems.
- Proven experience working with critical applications that demand high performance, scalability, and availability.
- Strong problem-solving abilities with a logical and analytical approach.
- A positive team-oriented attitude, with the ability to collaborate effectively across departments.
- Familiarity with Jira and/or Jenkins.
- Knowledge of Java frameworks.
- Understanding of basic security principles and best practices.
- Experience with Business Intelligence (BI) tools and data analysis solutions.
- English proficiency at B1 level or higher.
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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