Senior Analyst managing Oracle Cloud EPM platform for Hunter Industries. Collaborating with business leaders to advance digital transformation efforts and ensuring enterprise priorities are supported.
About the role
- Support & Change Analyst managing technical support for UKTV's broadcast and VOD systems. Collaborating with teams to resolve issues and enhance systems support.
Responsibilities
- Provide 1st/2nd line support for the UKTV’s D2C platform U, BVOD services, Streaming services and Media Supply Chain.
- Work with internal specialist teams and application vendors to diagnose and resolve issues as required.
- Support the Product Managers, Service Delivery Managers, Ops Team Leaders and other stakeholders across the business in the management of business critical workflow and systems
- Support the core AWS infrastructure underpinning all UKTV products, platforms and services
- Support the transition of enhancements, process or technology changes to end users and, where applicable, with the ARO IT first line support team.
- Provide occasional out of hours support on an adhoc basis as required, if requested
- Work with AI tools to augment capability
- Triage change tickets logged internally and externally
- Update changes regularly with input from reporters
- Evaluate risk for changes taking place and make any relevant stakeholders aware
- Proactive approach on gaining change updates as they may not be provided automatically
- Attend any external/internal CAB change meetings
- Chair CAB meetings as needed when the change manager is not present
- Liaise with our software delivery manager on any changes for CI/CD
- Write and maintain documentation across support and changes areas as required.
- Input into any training programmes for new users.
Requirements
- Extensive experience providing 1st/2nd line detailed technical support in a broadcast media enterprise
- A good understanding of the workflows employed by TV organisations
- Experienced in utilising 3rd party technology suppliers to provide internal services
- Proven experience of quickly understanding and prioritising a range of diverse and complex
- requirements, as part of a backlog.
- Strong understanding of AWS services, broadcast technologies and standards and able to support Cloud native broadcast solutions
- Excellent written and spoken communication skills.
- Evidence of being able to build and maintain relationships at all levels of and organisation and its suppliers
- Extensive proven experience of Atlassian products including Jira and Confluence.
- Knowledge
- An Engineer with experience working closely with user and technical teams to support Broadcast and VOD services.
- Strong experience working with various applications and major vendors across the Broadcast Media Supply chain.
- Beneficial experience might be: Digital Asset Management, Video on Demand, Linear Playout, Workflow Management or Schedule Management solutions
- Strong working knowledge of Amazon Web Services solutions
- Understanding of various broadcast standards, video, audio and metadata variants across transmission, VOD and streaming
- An excellent communicator with the ability to investigate, prioritise and resolve issues in a timely manor
- Comfortable working closely with stakeholders/users, business analysts, developers, testers,
- architects and project managers in a delivery-focussed team
- Experienced producing documentation appropriate for both technical and non-technical
- stakeholders
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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