Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
About the role
- Support Analyst responsible for managing and resolving production issues across all Vitality offerings efficiently. Collaborating with team members to ensure stakeholder communication during escalated resolutions.
Responsibilities
- Responding to, and regularly providing updates to, open Support SubTasks with the objective of meeting SLAs.
- Working with internal teams and resources to understand and communicate expected behaviour from Vitality systems.
- Providing communication to stakeholders during escalated defect resolutions.
- Triaging incoming Support tickets and identifying priority of investigations.
- Writing detailed tickets for internal development teams with the objective of Support Defects / Hardening Initiatives being routed through the software development process.
- Other duties as assigned
Requirements
- Customer / Member servicing experience and knowledge of Vitality Products
- 2 years experience working in a fast-paced, high-pressure, technical support environment
- Excellent analytical, communication, and writing skills
- In-depth understanding of Vitality’s programs
- Working knowledge of Microsoft office tool suite
- **Preferred**
- Bachelor’s degree in business or technical field
- STRONGLY prefer VG Customer Care Experience
- Experience managing escalated investigations with white glove clients and internal stakeholders
- Knowledge of SQL, ServiceNow, Web Application Administration including HTML, JAVA, and Content Management Systems
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Parental Leave
- Short Term & Long Term Disability
- Training & Development
- Hybrid Work
- Catered Food & Snacks
- Wellness Resources
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.
Support business development initiatives and client onboarding in the precious metals sector. Contribute to daily operations and engage with clients on trading and market insights.
Senior Technical Support Specialist supporting customers in using the Iterable platform for engagement. Collaborating with teams to enhance customer success and build relationships in SaaS.
IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
Team Lead for Blade Technical Support at Nordex. Responsible for servicing and improving fleet reliability for wind energy projects from Chennai, India.
Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
Technical Analyst developing Nutritional Programs for Yara's products in São Lourenço do Oeste/SC. Conducting client visits, training, and support for sales.
Software Engineer at Conduent responsible for developing and maintaining Java applications including testing and debugging. Requires extensive experience in Java/J2EE technologies.