Technical Writer producing documentation for customer success at Salesforce, focusing on AI - driven solutions with Agile practices. Collaborating with product teams to craft content experiences and training materials.
About the role
- Information Developer Intern at TechSmith creating user documentation and engaging educational content through collaboration and research. Hands-on experience for students pursuing technical writing degrees.
Responsibilities
- Help create and maintain comprehensive documentation, help files, user guides, and product release notes, to support both our individual and enterprise customers
- Develop and edit short videos, images, and animations that enhance the learning experience and make complex concepts easy to understand
- Collaborate with engineering and user experience teams to write and implement clear and concise in-product text, such as tooltips, error messages, and onboarding messages.
- Contribute to content strategy by helping to organize and structure information in a way that improves the overall user experience and makes content easy to find
- Conduct research on user behavior and industry trends to inform and improve our documentation strategy. This includes analyzing customer feedback and competitive content.
- Act as a user advocate by developing a thorough understanding of our users and how our products solve their problems
Requirements
- Pursuing a degree in Technical Writing, English, Communication or related field
- Excellent written and verbal communication skills
- Ability to write effective copy that clearly explains complex, technical concepts and engages users
- Familiarity with editing, formatting, grammatical reviews, and publishing of documentation
- Ability to adhere to company and industry style guides
- Collaborate effectively in a team environment and provide timely and effective feedback
- Excellent organizational skills with strong attention to detail
- You must be legally authorized to work in the United States
- You must be able to work a minimum of 12 hours per week and a maximum of 18 hours per week
- Ability to work in-person for the duration of the internship at our East Lansing headquarters
- You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation.
Benefits
- Free snacks
- Free pop
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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