IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
About the role
- Software Technical Analyst at Manulife supporting and maintaining systems for wealth and asset management. Involves troubleshooting, collaborating with teams, and supporting various applications.
Responsibilities
- Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders
- Work with business clients, internal and external teams to debug or trouble shoot applications
- Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements
- Coordinate and collaborate the development efforts with the development team for major enhancements
- Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team
- Remain current on standards, technologies, approaches and methodologies
- Consistently apply the concept of continuous improvement
- Document findings and processes as part of application support
- Gather and clearly document code changes for minor application enhancements and production defects
- Perform QA testing to validate expectation of code changes if needed
- Liase between business users and IT internal and external teams
- Coordinate business users testing activity for application code changes
- Track and produce key metrics for the team and develop strategies to increase efficiency
- Adhoc responsibilities as directed by management
Requirements
- Minimum 2 years working experience supporting systems at Level 2 (support)
- Experience with relational database structures and methodologies
- Proven ability to multitask both independently and within a team
- Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation
- Knowledge of financial services, specifically investment management
- Client and action oriented, takes initiative, creative and proactive thinker
- Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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