Software Engineer developing voice AI infrastructure for Nooks, an AI Sales Assistant Platform. Focused on real-time audio/video calling systems and improving call quality metrics.
Responsibilities
Architect and improve real-time voice infra (WebRTC/SIP/Twilio).
Ensure call quality and latency meet SLA targets globally.
Build services for advanced features (call transfers, monitoring, recordings).
Develop observability and debugging tools for call flows.
Partner with Product/Support to enable new A/V features and fast issue resolution.
Requirements
6–10+ years backend/infra engineering with real-time A/V or telephony systems.
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks.
Strong foundation in distributed systems and low-latency infra.
Experience debugging and optimizing QoS (latency, jitter, packet loss).
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