SRE responsible for ensuring reliability and performance of IT systems at a digital transformation company specializing in public sector efficiency. Collaborating on system health, incident response, and automation tasks.
About the role
- DevOps Engineer developing and maintaining observability products and automation tools at Salesforce. Overseeing system monitoring, incident response, and infrastructure reliability enhancements.
Responsibilities
- Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages.
- Gain insights into platform incidents and address repeat issues.
- Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals.
- Oversee system monitoring, incident response, and root cause analysis in a timely manner.
- Solid understanding of logging frameworks and APM tools like Splunk , Prometheus, Grafana.
- Drive continuous improvement initiatives to enhance system reliability and performance.
- Collaborate with development teams and drive reliability/availability improvements.
- Manage deployments, oversee patching and mitigate security vulnerabilities.
- Proactively plan and manage potential risks to ensure system reliability.
- Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly.
- Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.
- Leverage container technologies like Kubernetes and Docker to enhance system reliability and efficiency.
- Monitor, troubleshoot, and resolve production issues, ensuring system availability and performance.
- Collaborate with cross-functional teams to diagnose incidents, improve observability, and drive post-mortem analysis.
- Write clear technical documentation and communicate complex issues effectively with both technical and non-technical stakeholders.
- Develop automation scripts and tooling using at least one object-oriented language (e.g., Java, Python, Go) and one scripting language (e.g., Bash, Python).
- Manage network technologies, including DNS, Load Balancing, TCP/IP, HTTP, and tools like curl and OpenSSL to ensure seamless connectivity.
- Continuously improve system performance, security, and cost efficiency through proactive monitoring and optimizations.
- Proficiency with source control, continuous integration, and testing pipelines.
Requirements
- Mastery of multiple programming languages and platforms
- 3 to 12 years of software development experience
- Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.
- Expertise in managing large, fault-tolerant, cloud-hosted systems.
- Proficiency with container technologies like Kubernetes and Docker.
- Proficiency with AWS, GCP or other cloud solutions.
- Clear technical communication, especially about problems and incidents.
- Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl.
- Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects.
- Proven experience managing large-scale, cloud-hosted systems in AWS, Azure, or GCP.
- Strong expertise in Kubernetes, Docker, and container orchestration.
- Solid understanding of networking fundamentals, including DNS, TCP/IP, HTTP, and Load Balancing.
- Proficiency in at least one object-oriented and one scripting language.
- Exceptional troubleshooting, problem-solving, and analytical skills, demonstrated in past projects.
- Excellent communication and collaboration skills, with the ability to clearly articulate technical challenges and solutions.
Benefits
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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