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About the role
- Service Readiness Manager overseeing service readiness and transition processes for vendors. Ensuring compliance with DDTS design standards and facilitating engagement across stakeholders.
Responsibilities
- All standard DDTS governance processes and templates should be used in relation to Operational Service Readiness.
- Service Design Packages (SDPs) that are assured (if created by the vendor partner) or created and approved by Service Design Review Board (SDRB) to include reviews of previously approved SDPs where changes have been made by the vendor partner.
- SDPs need to comply with Client DDTS’ Service Design standards, with input from various ITIL process subject matter experts (SMEs) and other stakeholders.
- Accepted response from SMEs, documented through the document review form (DRF), which is used to capture comments from SMEs on the SDPs.
- SDPs should identify any service risks, clearly documenting mitigation actions and risk owners.
- Creation and presentation of a summary of the SDP into the Service Design Review Board using approved templates.
- Management of actions and resolution of caveats emanating from the SDRB meeting.
- Adoption of remedial actions following approved design phase.
- Creation of Service Transition Template using Standard Operational Service templates.
- Thorough and Robust engagement cross DDTS and CLIENT to ensure risks are understood accepted and publicised.
- Thorough and Robust planning using standard Operational Service Readiness processes to safely transition services into live service.
- Upon completion of Service Transition Template sharing and gathering of approved Service Readiness Certificate with relevant parties.
- 100% completion of Service Transition Template and related activities and exceptions to this to be agreed by Head of Profession Operational Service Readiness.
- Publication of Warranty timelines and agreement of Warranty exit criteria.
- Upon completion of Warranty Criteria completions, publication and sign off with relevant parties of Operational Acceptance Certification.
- The expected outcome is that the projects are approved by SDRB as per above and Stage Gate Board attendees, to move through this Stage Gate (Readiness for Service – Stage Gate 4).
- Expert service design opinion provided through Stage Gate reviews, particularly Readiness for Service Gate (stage gate 4).
- Resolution of outstanding queries/actions on the current Service Design tracker in use by BAU Service Readiness Team.
- Delivery of Operational Transition and engagement with other colleagues to ensure Readiness for Service gate milestones TBC.
- Support to the project lead to enable project delivery milestones to be met.
- Service Design activities need to have been completed and approved before XX date to enable Transition Management to be delivered within reasonable timescales.
Requirements
- Must hold a minimum qualification of ITIL Foundation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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