Service Manager managing the timely servicing of company and customer equipment at Sunbelt Rentals. Overseeing repair workflows, training mechanics, and ensuring customer satisfaction.
Responsibilities
Manages the repair and maintenance of company owned and customer equipment
Prepares work schedules and handles service calls to meet customer needs
Orders parts to maintain adequate supplies
Provides training and assistance to staff mechanics
Works with equipment vendors to learn the maintenance requirements
Evaluates all equipment after repairs, maintenance or safety checks
Documents equipment status before and after rental
Handles customer complaints regarding equipment condition or operation
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Inventory management
Requirements
Valid driver’s license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
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