Field Service Engineer at OPTEL Group GmbH managing the setup of Track and Trace Systems in Germany. Responsible for system tests, customer support, and technical configurations.
About the role
- Field Service Engineer responsible for customer-facing support and service for Roche diagnostic instruments. Performing preventive maintenance and repairs while ensuring customer satisfaction and collaboration across departments.
Responsibilities
- The service engineer's main responsibility is customer facing, field service and application support.
- Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department.
- Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications.
- Develop effective troubleshooting strategies and training activities to minimize repeated errors.
- Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction.
- Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
Requirements
- Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering and preferably 2 year related experience.
- Experience with Roche instruments will be an advantage.
- Clinical laboratory and/or quality management experience will be an added advantage.
- Effective Communication & Customer care handling skills.
- Good interpersonal skills & ability to work independently and as team player.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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