Principal Associate analyzing Cyber controls and developing automated health metrics for Capital One. Collaborating with teams to transform telemetry data into real - time insights and prevent security risks.
About the role
- Service Desk Analyst providing essential IT support and troubleshooting in a fast-paced airport environment. Work is mainly remote with occasional onsite support required at Reno-Tahoe International Airport.
Responsibilities
- Provide first-level technical support for all issues reported to the service desk.
- Troubleshoot computers and printers.
- Create tickets and deliver essential IT support.
- Support the help desk staff onsite at Reno-Tahoe International Airport (RNO) occasionally.
Requirements
- Knowledge of MS Windows and Windows-based software.
- Thorough knowledge of computer hardware diagnostics and repair.
- Excellent verbal and written communication skills.
- Self-motivated with the ability to work independently and solve complex technical problems.
- Ability to work in a stressful environment with professional etiquette.
- Experience in a site-based customer service environment preferred.
- College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
- Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).
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