IT Administrator supporting IT operations and network management for Projektron GmbH's offices in Germany. Ensuring secure and efficient IT infrastructure for over 130 employees.
About the role
- Service Administrator acting as the primary point of contact for customer service at Cummins. Managing work orders, scheduling tasks, and building customer relationships in Mississauga.
Responsibilities
- Serves as the primary point of contact with customers, developing relationships with key customers.
- Analyze customer needs, gather information, open work orders, provide quotes, prepare repair plans, schedule work, and provide updates to customers.
- Creates complex work orders including diagnostic plans and repair plans by determining repair length based on parts and labor availability.
- Works with the Service Supervisor to schedule job assignments.
- Develops relationships with key customers; resolves customer concerns regarding warranties and explain charges.
Requirements
- Technical trade school/ vocational diploma or certification or equivalent experience required.
- Requires significant and/or in-depth knowledge obtained through specialized training.
- Excellent customer service skills - Knowledge of customer service principles and practices.
- Excellent time management and organizational skills
- Strong knowledge of relevant computer applications
Benefits
- Company Pension Plan
- Medical/Dental/Life Insurance
- Health Savings Account
- Full complement of personal and professional benefits
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