Technical Writer producing documentation for customer success at Salesforce, focusing on AI - driven solutions with Agile practices. Collaborating with product teams to craft content experiences and training materials.
About the role
- Senior Technical Writer creating and maintaining technical documentation for Lightcast's data-rich software platforms. Collaborating with cross-functional teams to ensure clear, accessible content.
Responsibilities
- Own the creation and delivery of Light cast's technical product documentation, including user guides, platform overviews, data explanations, integration walkthroughs, and internal knowledge articles.
- Drive clarity and understanding of complex labor market datasets and platform functionality through well-organized, user-focused content that meets the needs of both technical and non-technical audiences.
- Work closely with Product, Engineering, and Support teams to identify documentation needs early in the development lifecycle and ensure comprehensive coverage of new features, enhancements, and workflows.
- Establish and maintain documentation standards, including style guides, templates, and terminology conventions to drive consistency and quality across all content.
- Contribute to and help manage documentation tools, publishing workflows, and version control systems; continuously seek opportunities to improve efficiency, reusability, and scalability of content production.
- Monitor and evaluate documentation usage and internal feedback to continuously improve content based on clarity, usefulness, and accessibility.
- Mentor junior writers and empower product and engineering partners to contribute to documentation in a structured and sustainable way.
Requirements
- 4+ years of experience as a technical writer, preferably in a SaaS, data, or enterprise software environment.
- Demonstrated experience documenting software products and complex data concepts for technical and business users.
- Proficiency with modern documentation tools and workflows (e.g., Markdown, ReadMe, Git, Confluence, static site generators, content reuse strategies).
- Bachelor’s degree in English, Technical Communication, Information Design, Computer Science, or a related field—or equivalent practical experience.
- Proven ability to translate complex technical concepts, product workflows, and structured data into content that is clear, concise, and engaging.
- Deep understanding of technical writing best practices, content strategy, and documentation lifecycles in agile development environments.
- Familiarity with data documentation, especially around structured datasets, APIs, or data analysis tools.
- A strong collaborator with a proactive, solution-oriented mindset.
- Exceptional written English communication skills, with an editorial eye and attention to detail.
Benefits
- Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Committed to diversity, equity and inclusion.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Writer responsible for creating and editing SOPs, job aids, and process maps. Supporting documentation processes to ensure clarity and consistency in Genworth's operational practices.
Technical Documentation Writer responsible for creating clear and effective documentation for ArmorCode's AI - based security platform. Collaborating with product and development teams to ensure accuracy and user accessibility.
Technical Writer supporting federal government operations by creating clear technical documentation. Collaborating with engineers and SMEs to ensure accuracy and compliance in documentation.
Technical Writer responsible for creating documentation for enterprise - level content at Mistral AI. Collaborating with engineering and product teams to ensure clarity and usability of technical information.
Technical Writer/Editor enabling cyberspace operations for HII’s Mission Technologies division. Providing expertise to strengthen DoD cyberspace capabilities and integrate cyber expertise across multiple projects.
Technical Writer creating documentation for Cloud AI products at Valce Talent Solutions. Involves collaboration with various teams and developing documentation for AI and Machine Learning.
Technical Writer handling documentation tasks for Halvotec Group. Creating, updating, and maintaining user - friendly technical content in German and English.
Technical Content Creator driving content strategy and production for an applied AI technology company. Collaborating with engineers and executives to deliver engaging technical materials.
Technical Writer supporting U.S. Air Force Cloud One Architecture contract by authoring and editing technical documents. Involves collaboration with engineers and program management.