Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Senior Technical Product Manager leading development of service and repair offerings in Johnson & Johnson's MedTech business. Collaborating with cross-functional teams to enhance customer satisfaction and operational efficiency.
Responsibilities
- Shape the squad vision / roadmap and steer the squad in delivering products / platforms features / work oriented around business impact.
- Shape and prioritize the backlog, utilizing business expertise and understanding of customer needs, translate requirements into user stories and acceptance criteria.
- Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing."
- Work closely with Product/Platform Managers to establish products’ business value.
- Collaborate with cross-functional squad experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
- Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
- Drive continuous improvement across the product lifecycle.
- Facilitate release planning, sprint planning and demos with all stakeholders.
- Ensure compliance with regulatory standards and quality assurance processes across all regions.
- Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timeline best practices.
Requirements
- Bachelor's degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
- 7 years of relevant technical experience is required.
- Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
- Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.
- Preferred Exposure to Microsoft Dynamics and ERP systems.
- Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
- Demonstrated ability to develop and implement global strategies.
- Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
- Strong analytical abilities with proficiency in data-driven decision making.
- Exceptional communication skills, with the ability to articulate value propositions clearly.
Benefits
- medical
- dental
- vision
- life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- retirement plan (pension)
- savings plan (401(k))
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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