Senior Associate in Field Engineering at L3Harris Technologies performing ESM and ELINT integration, testing, and customer support. Responsible for troubleshooting and repairing equipment, and customer training.
CI
Hybrid Senior Product Service Field Engineer – Electric Power Products
Posted 6 months ago
About the role
- Senior Product Service Field Engineer providing technical support and troubleshooting for Electric Power products. Leading investigations and developing corrective actions with Caterpillar's Electric Power Division team.
Responsibilities
- Make regular visits to customer sites to provide technical support, troubleshooting and complex issue resolution for Electric Power product and systems.
- This can include performing site testing, troubleshooting and validation of product improvements.
- Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues.
- Provide leadership, deep technical expertise and on-site support to CPI projects.
- This will include development and execution of interim and permanent corrective actions as part of a wider team including engineering, manufacturing, quality, suppliers, and commercial teams.
- Evaluate product and processes to identify defects in manufacturing and design.
- Modify designs to maximize production efficiency and product quality.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance.
- Track and manage the status of projects from inception to release.
Requirements
- Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Extensive experience and knowledge of electric power generation systems and applications; ability to develop and provide solutions to significant technical challenges.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement * These benefits also apply to part-time employees
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