Support Consultant role at Veradigm. Interacting with clients to troubleshoot healthcare solutions via calls, emails, and chats.
About the role
- PPM Consultant at BHS providing daily support for Microsoft Project users and ensuring project alignment with strategic goals. Collaborate with teams and document solutions effectively.
Responsibilities
- Provide daily support to Microsoft Project users, including Project Web App (PWA) and its customizations;
- Respond to and resolve user questions, errors, and inconsistencies;
- Perform preliminary analysis of incidents, logging and escalating cases to responsible teams when necessary;
- Document incidents and the solutions implemented, ensuring continuous knowledge flow;
- Identify opportunities for improvement and optimization in the use of Microsoft Project;
- Participate in trainings and meetings to stay current on new features and customizations of the tool.
Requirements
- Experience with the Microsoft Project platform (including its customizations), including PWA;
- Project portfolio: Practical experience in selecting, prioritizing, and optimizing projects aligned with an organization's strategic objectives;
- Strategic understanding to see beyond individual projects and understand how they fit into the company’s overall strategy is essential;
- Ability to communicate complex portfolio information clearly and concisely to different levels of the organization;
- Capacity to investigate issues, deduce solutions, and foster team creativity;
- Experience negotiating with diverse stakeholders and ensuring selected projects are aligned with organizational goals;
- Familiarity with PPM, Project Server, Project Online, Project Professional
Benefits
- Health plan and dental coverage;
- Meal/Food allowance loaded on a Flash card;
- Hybrid work allowance;
- Gympass / Wellhub;
- Life insurance;
- Extended maternity/paternity leave;
- Partnerships and agreements offering discounts in education, health and leisure (universities, language schools, gyms, health clinics...);
- Continuous feedback culture, including: semiannual feedback reviews, one-on-one meetings, IDP (Individual Development Plan) and BHS Experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Associate Support Consultant diagnosing and resolving client application issues remotely. Collaborating with teams in a hybrid work environment at Veradigm in the healthcare technology industry.
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