Store Manager responsible for managing service and operational goals at Grainger branch. Leading talent excellence and ensuring customer satisfaction at the location.
About the role
- Senior Manager leading Support and Implementation teams at Fingermark. Driving transformation in global tech solutions for the QSR sector.
Responsibilities
- Lead and empower Fingermark’s Support and Implementation teams, ensuring projects are delivered on time, within scope, and within budget.
- Drive service excellence by strengthening customer service desk systems, tools, and standards that support our expanding global footprint.
- Transform and scale the support model to ensure it’s robust, future-ready, and capable of meeting the needs of large enterprise clients across multiple time zones.
- Lead major incident management activity including team rostering, escalation processes, communication, and post-incident reporting.
- Collaborate closely with contracted partners and account managers to deliver high-quality implementations and client support.
Requirements
- Proven experience leading support and implementation or field services functions within a complex tech or SaaS business (global experience a bonus)
- Strong operational leadership and stakeholder management skills
- A track record of transforming service delivery models and driving measurable improvement
- Experience leading incident management and escalation processes
- A customer-first mindset and the ability to build trust and deliver results
- Excellent communication and project management skills
- Previous experience within the QSR sector would be an advantage.
Benefits
- Competitive salary
- Ongoing professional development and career growth opportunities
- A supportive, dynamic environment that values balance and wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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