Team coordinator and intake specialist in Customer Asset Management at M&T Bank. Overseeing case distribution and resolving customer correspondence with a strong focus on service and accuracy.
About the role
- Senior IT Service Desk Analyst delivering Tier I, II, III support in a hybrid role at Inchcape. Focus on customer service and problem resolution with a global perspective.
Responsibilities
- Provides Tiers I, II, and III level customer support managing customer expectations in a satisfactory and consistent manner.
- Receives customer queries via telephone, ITSM, and email.
- Provides Regional Service Desk / Helpdesk administrator functions.
- Ensures hardware standards are met according to SOP (Standard Operation Procedure).
- Maintains process and procedure documentation.
Requirements
- High School diploma or GED equivalent required.
- Associate’s degree or equivalent in Computer Science, Information Systems, or recognized equivalent from an accredited university preferred.
- Ten (10) or more years of professional experience within a Tier 1, 2 and 3 Service Desk or Help Desk related role, supporting a global 24x7 environment.
- Experience providing support in a fast-paced environment for Tier I - II tickets.
- Extensive experience supporting Windows 10&11, MS Office, including Office 365.
- Experience with Azure AD, Intune, and Active Directory account maintenance.
Benefits
- Generous time off and paid holidays
- Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
- Career growth and opportunities for promotions.
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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