Hybrid Senior IT Product Manager – Service Cloud

at Salesforce

• Job title: Senior IT Product Manager – Service Cloud
• Job type: Full Time
• Experience level: Senior
• Salary: $200,800 - $276,100 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, San Francisco, United States

About the role

• Senior Product Manager leading product portfolio and team supporting applications for Customer Success organization at Salesforce. Driving product excellence, strategic roadmaps, and stakeholder collaboration.

Responsibilities

• Guide a strategic roadmap of initiatives for techno-functional innovation in the industry-defining environment for cloud-computing business operations.
• Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
• Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.
• Collaborate with security, architecture, engineering, quality, support, experience, and program management partners in coordinating delivery of complex, multi-multi objectives.
• Represent and lead diverse delivery functions in program/project core team and executive steering committee meetings.
• Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, client communications, and project outcomes.

Requirements

• Minimum of 8 years of professional experience with product, architecture, career and client leadership
• B.A., B.Sc. or equivalent
• Deep experience in enterprise products/applications with an emphasis on Service Cloud and enterprise Support business functions
• Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
• Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
• Familiar and comfortable with agile/scrum development methodologies
• Communicate with business as well as technical audiences. Able to write clear and concise documentation, excellent written and spoken communication skills
• Function independently and as part of a team under aggressive deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive attitude toward all assigned work, and strive for continued improvement.
• Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program