Hybrid Senior Design Program Manager, Commerce Identity

at Netflix

• Job title: Senior Design Program Manager, Commerce Identity
• Job type: Full Time
• Experience level: Senior
• Salary: $100,000 - $490,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United States

About the role

• Senior Design Program Manager driving cross-functional initiatives to enhance user experience at Netflix. Lead operations for the Commerce XD team to ensure seamless integration with business objectives.

Responsibilities

• Lead and optimize the operations for the Commerce XD team, so that they can focus on designing and delivering a future-facing commerce platform experience.
• Own strategic artifacts and drive initiatives/programs to ensure the team is deeply connected to the broader business context.
• Connect the dots for the team to ensure seamless collaboration with cross-functional partners, and that the team is highly aligned with business goals.
• Partner with design leadership and cross-functional teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD and product organizations.
• Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.
• Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands.
• Support team health and resource management in partnership with design leadership.
• Successfully collaborate with design leaders, designers, product managers, researchers, engineers, and commerce partners.
• Advocate for design by ensuring the team has time and space to explore creative, user-centered solutions.

Requirements

• 7+ years of applicable UX program management experience in a technology and creative environment
• Demonstrated delivery of large-scale design programs and projects, working in collaboration with product and engineering within a consumer product space
• Keen ability to synthesize vast and complex swaths of information and input, separating out signal from noise, to keep the team on track
• Passion for user experience and design with an understanding of the product development process
• The ability to thrive in ambiguous environments with demonstrated examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives
• Experience working across complex problem spaces, with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind
• Strong instincts around people and organizations with demonstrated ability to influence design leadership
• Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity
• Strong conflict resolution and negotiation skills and the ability to collaborate and execute alongside a diverse range of partners
• Written and verbal communication skills to clearly articulate your concepts and evangelize them
• Experience working in continuous delivery environments where the pace is fast
• A willingness to fail fast and learn
• Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off
• Full-time salaried employees are immediately entitled to flexible time off