Senior Analyst managing customer data governance and MDM workflows at AVEVA. Collaborating with IT and business teams to ensure data accuracy and process improvements.
Responsibilities
Manage complex create/update/merge workflows for customer master data within the MDM ecosystem (Informatica IDQ & MDM)
Identify inefficiencies in customer data processes and recommend improvements to streamline workflows
Ensure account hierarchy structures remain accurate and support business reporting needs
Support and improve enrichment processes for key attributes such as industry, geography, and customer size
Develop, monitor, and refine data quality rules and thresholds, ensuring alignment with business requirements
Perform in-depth data profiling and match & merge validations to maintain a single source of truth
Conduct root-cause analysis for recurring issues and work with IT or process owners to implement permanent fixes
Share best practices with other team members and provide guidance on data analysis techniques
Partner with IT and business teams to improve automation for customer onboarding, updates, and hierarchy management
Monitor data synchronization across enterprise systems and flag misalignments for resolution
Document process improvements and collaborate on UAT for system changes impacting customer data
Participate in data governance forums, contribute to policies and best practices
Act as a point of contact for customer data-related inquiries and escalations
Build and maintain reports or dashboards that track data quality KPIs
Provide actionable insights and recommend process improvements based on trend analysis
Requirements
Bachelor’s degree in computer science, Information Systems, Data Science, or a related field
4–6 years of experience in Data Governance, MDM, or Data Quality roles
Strong SQL skills for data profiling, complex querying, and automating data quality checks
Experience improving data workflows and processes to reduce manual effort and improve data quality
Familiarity with customer hierarchy management and CRM/ERP integrations
Strong analytical skills and ability to perform detailed data profiling
Effective communicator with the ability to collaborate across teams and explain data issues in business terms
Experience mentoring peers or junior colleagues in data management practices
Knowledge of data visualization tools (Power BI, Tableau) for KPI reporting is a plus.
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