Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
About the role
- Senior Associate in Client Services managing major accounts for a top Canadian advertising agency. Building client relations and overseeing project management in a hybrid work environment.
Responsibilities
- Build and maintain strong relationships with client stakeholders across a franchise network, acting as a trusted advisor.
- Manage daily client communications, requests, and performance updates.
- Lead client status and reporting meetings with confidence.
- Collaborate with SMEs across performance and creative to deliver campaigns that meet lead generation and revenue goals.
- Own timelines, deliverables, and flawless project management from briefing through execution.
- Proactively identify opportunities to grow client business or improve outcomes.
- Mentor junior team members and provide support for their deliverables.
- Escalate challenges and work with leadership to resolve roadblocks quickly.
Requirements
- 4-6 years of client-facing experience in a digital media agency or media vendor environment.
- Strong communication and presentation skills, with the ability to lead client conversations.
- A relationship-builder who thrives on solving problems and delivering results.
- Solid understanding of digital media channels (Paid Search, Paid Social, Display, Video/Online Video, Programmatic); exposure to TV, Radio, or OOH a plus.
- Organized, detail-oriented, and proactive in managing projects and deadlines.
- A collaborative team player, eager to learn and grow.
Benefits
- Competitive compensation bands within a strong total compensation package.
- Top 1% benefits for similar-sized agencies: robust mental health coverage, major dental, health spending allowance, and more.
- Permanent hybrid model + 4.5-day work week for better work-life balance.
- Modern offices in Toronto and Ottawa with coffee, snacks, and wellness rooms.
- Clear career levels and review processes, designed with leading HR firm.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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