Application Engineer 4 developing automation processes for security evaluations in Linthicum Heights, MD. Providing application engineering support to evaluate large language models in the ATO process.
About the role
- Senior Application Support Engineer resolving complex backend issues at LivePerson. Acting as Subject Matter Expert and mentoring support team in innovative troubleshooting solutions.
Responsibilities
- Be the senior technical focal point and ultimate escalation point for complex, high-severity customer issues.
- Own the end-to-end lifecycle of assigned cases, driving issue resolution within defined SLAs.
- Act as the support liaison and critical bridge between the customer, Product Management, R&D, and various Business Units to drive issue resolution.
- Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next-generation troubleshooting tools and methods.
- Mentor and educate the wider support team to increase internal knowledge and drive down case processing time.
- Participate in an on-call duty rotation for high-severity issues.
Requirements
- 3+ years of experience working as a Tier 3/4 Support Engineer for SaaS products or an equivalent external customer-facing position.
- Bachelor’s degree in a technical field such as Information Technology, Computer Science, Engineering, or Mathematics.
- Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.
- Strong knowledge in web technologies and protocols & proven ability to troubleshoot diverse backend systems.
- Experience reading code (e.g., JavaScript/HTML) and expertise in debugging and writing SQL (or similar) queries.
- Experience with relevant technologies, including: SaaS/Cloud Infrastructure, Network and Web protocols, Security and authorization principles, Database scoping and trends analysis, Monitoring tools (e.g., Grafana, Graphite, etc.) and logging systems (e.g., Kibana, Splunk, etc.)
Benefits
- Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.
- Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company.
- Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP).
- LP Care Days: You receive 5 additional paid "LP Care Days" per year for personal, family, or well-being needs.
- 12 weeks generous parental leave policy (primary career).
- Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility.
- Employee Stock Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success.
- Learning & Development: Robust programs and allocated stipends to support your professional journey.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Operations Application Engineer at Fiserv, ensuring reliability of business applications and high - performance systems. Involves automation, monitoring, and incident response in Fintech services.
Project Application Engineer defining system requirements and specifications for Industrial Systems in Roanoke, VA. Collaborating with clients and suppliers for successful project execution.
Serve as a technical expert in CFD tools helping customers realize their value. Deliver software demonstrations, training, and support as part of a collaborative team.
Principal Security Engineer at Binti focusing on securing software applications for social services. Conducting assessments, responding to incidents, and improving security architecture in a collaborative environment.
Technical expert in industry‑leading CFD tools such as ANSYS Fluent and CFX. Partnering with account managers and customers to drive pre - sales success and deliver impactful technical support.
Lead Applications Engineer for Power Island Mechanical Systems developing SMR plant technology solutions. Collaborating with internal teams and external partners for technical proposals and designs.
Application Engineer providing technical and commercial solutions to support Data Center sales team. Collaborating closely with customers and internal teams for effective project delivery.
Customer Application Support Engineer providing technical support for Linux BSP and driver integration issues at NXP. Collaborating with customers during product development phases for embedded applications.
Senior Customer Application Engineer at NXP leading technical support for power and motor control applications. Engaging with Indian customers and global teams for mass production deployments.