Client Success Manager responsible for managing relationships and client satisfaction for Progyny’s global family - building benefits. Collaborating with internal teams to drive performance, adoption, and client retention.
About the role
- Senior AI Strategy & Customer Success Manager at Plotdesk developing tailored AI strategies for key accounts. Collaborating on AI use cases and ensuring measurable business successes.
Responsibilities
- You develop tailored AI strategies with our key accounts
- You support use cases from conception to monetization
- You ensure that AI visions translate into measurable business outcomes
- You bridge the gap between customer needs and AI capabilities
- You ensure that each use case is optimally prepared before handover to our Solutions team
Requirements
- Several years of experience in Customer Success Management or Strategic Account Management
- Proven track record in strategic consulting and use case development in a B2B environment
- Strong understanding of AI technologies and their business applications
- Excellent communication and presentation skills for C-level discussions
- Experience collaborating with technical teams and Solutions departments
- Strategic mindset combined with hands-on implementation strength
- Bonus: Experience with AI projects or platforms
- Bonus: Consulting background or experience in digital transformation
Benefits
- Hybrid workplace (office & remote)
- No nonsense and a lot of autonomy
- Real influence — from use case development and customer processes to product optimization
- Exciting clients who want to do more with AI than just generate colorful images
- A team that pulls together. And that masters the meme game.
- Budget for your professional development
- Your own MacBook (or pro hardware of your choice)
- Direct collaboration with our Director of Customer Growth & Strategy
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