Account Manager providing excellent customer service to policyholders in the insurance industry. Answering inquiries, resolving issues, and offering tailored solutions to meet client needs.
UD
Hybrid Senior Account Manager, German Speaker
Posted 5 months ago
About the role
- Senior Account Manager responsible for driving client success in digital experience fields at DEPT®. Managing global accounts with strategic insights while providing exceptional service.
Responsibilities
- You act as a business accelerator for our clients and for DEPT®.
- You have full ownership of the client relationship, responsible for the success of the partnership and for growing revenue.
- You monitor clients' product performance and KPIs (e.g., data dashboards) and implement optimization measures as needed.
- You are responsible for client satisfaction.
- You proactively drive strategic, sustainable account development through appropriate formats and have a significant impact on the company’s growth.
- You understand clients' business goals and pain points and tailor offers to meet those objectives.
- You map your clients' stakeholder landscape and maintain regular communication with relevant stakeholders on the client side, our management, experts and project managers, and other DEPT® business units where relevant.
- You ask the right questions to uncover new business opportunities.
- You deliver tailored client presentations and run regular quarterly and annual planning meetings to ensure client goals are met.
- You present work both internally and externally.
Requirements
- 3–4 years' professional experience managing global accounts in the field of digital experience, handling six-figure annual budgets or higher. Experience with Beauty, Lifestyle/FMCG clients is a strong plus.
- You are driven by insights and analysis and build your strategies comprehensively and logically on data.
- You have a very good understanding of digital experience mechanisms.
- You enjoy providing strategic advice to clients and have a track record of selling your expertise profitably.
- You bring prior agency experience, with tech-focused agencies considered an advantage.
- You are engaged with current digital industry discussions and trends.
- You have experience with technology environments and a strong understanding of platforms, UX and UI design.
- You can present complex strategic ideas clearly in slide decks.
- You can define clear next steps because you have a strong grasp of reporting and analysis.
- Professional working proficiency in German with excellent English skills, able to work with clients in German.
Benefits
- Flexible hybrid working policy (2 days in the office)
- Company pension scheme
- Lease bike options / JobRad and a 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office; Smoothie Tuesdays
- Mental health support via the OpenUp platform
- €30 per month flexible allowance that can be used for digital food stamps and/or fitness providers, sports clubs, massage studios, internet costs, and/or public transport
- Future Bens — exclusive access to sustainable, healthy products at attractive deals
- Social events and many opportunities to connect with colleagues through organised activities and celebrations
- A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and was named ‘Agency of the Year’ at The Lovies and The Webby Awards
- Awesome clients — work with organisations of all sizes and industries and celebrate successes together
- Opportunities for personal development through training, development and certifications
- Global annual DEPT® Cares Month, where employees donate their skills to support local charities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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