SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
About the role
- Senior Account Manager responsible for driving account growth and managing client relationships in cybersecurity services. Collaborating with cross-functional teams to deliver comprehensive solutions across various industries.
Responsibilities
- Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth
- Build strong, multi-threaded relationships with executive, business, and technical stakeholders
- Lead strategic account planning and develop multi-quarter growth strategies
- Collaborate cross-functionally with Product, Pre-Sales, Delivery, and Operations teams
- Act as a customer advocate; resolve issues with urgency and accountability
- Identify and execute cross-sell and upsell opportunities aligned with client goals
- Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling
- Maintain accurate forecasts, pipelines, and customer health metrics in CRM
- Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats
Requirements
- Proven experience in enterprise account management within Cybersecurity services
- Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR.
- Proven track record managing complex client portfolios and achieving revenue targets
- Proficiency with Salesforce and analytics dashboards
- Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)
- Bachelor’s degree and/or certifications (CISSP, CISM) preferred
- Experience working with C-suite stakeholders (CISO, CIO, CFO)
Benefits
- Flexible working
- Financial & Investment
- 401k
- Life Assurance
- Maternity & Paternity leave
- Community & Volunteering Programmes
- Employee Referral Program
- Lifestyle & Wellness - Health Insurance contributions available
- Learning & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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