Associate Salesforce Administrator optimizing Salesforce Service Cloud for Boeing's operations. Partnering with teams to improve agent productivity and customer satisfaction in Bangalore.
About the role
- Salesforce Administrator enhancing Braven's Salesforce ecosystem. Collaborating with teams to implement solutions aligned with the organization's mission.
Responsibilities
- Engage in Braven project scrums to gather, plan for, and execute on user stories assigned, ensuring the successful delivery of Salesforce projects.
- Provide program operations support such as setting up Campaigns, importing data files, assigning program participants to cohorts, and creating and managing reports and dashboards.
- Manage communications related to program recruitment and onboarding, specifically focusing on field mapping and report synchronization between Salesforce and our email marketing tool, Campaign Monitor.
- Collaborate with scrum team members and Salesforce colleagues to identify and resolve system bottlenecks, fostering efficient operational workflows.
- Provide proactive recommendations to improve processes and support operational scalability.
- Manage Salesforce users, including licenses, profiles, and permissions.
- Respond to users’ ticket requests.
- Create and maintain documentation for a knowledge hub containing Salesforce best practices and processes.
- Conduct office hours and end-user training sessions on Salesforce best practices.
- Support the integration and management of third-party tools affiliated with Salesforce (e.g., Mogli, Campaign Monitor, Form Assembly).
- Monitor and maintain data integrity within Salesforce, including performing regular audits and cleaning up duplicate or inaccurate records.
- Stay up-to-date with the latest Salesforce features and releases, incorporating updates into existing solutions.
- Other duties as assigned.
Requirements
- At least one (1) year of professional experience as a Salesforce Administrator.
- Salesforce Certifications: Administrator (ADM-201)
- Experience with one or more relevant tools that integrate with Salesforce such as Campaign Monitor, Classy, Conga, Duplicate Check, Excel/Google Sheets, FormAssembly, Mogli, and Tableau.
- Experience utilizing data migration tools such as Data Loader, Workbench, or other third-party integration tools.
- Knowledge and experience in implementing Salesforce best practices related to field creation, page layout customization, and duplicate management.
- Experience with flows to enhance Salesforce automation and streamline processes.
- Familiarity with managing roles, profiles, permission sets, and sharing rules to ensure data security and access control.
- Additional Salesforce Certifications: Advanced Administrator (ADM-211) preferred.
- Experience in a non-profit setting using Nonprofit Success Pack (NPSP) preferred.
- Experience in Agile methodologies and project management tools (e.g., Asana, Jira, etc.) preferred.
- Strong collaborative skills with a clear understanding of how data and operations contribute to organizational goals.
- Proven ability to support cross-functional and strategically important projects while maintaining attention to detail in daily operations.
- Ability to thrive and lead multiple projects in a fast-paced work environment.
- Demonstrated commitment to equity and inclusion.
- Alignment with Braven’s core values.
- Experiences that inform a belief in Braven’s mission and prepare you to work with, or for, Braven’s student Fellow population.
Benefits
- Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
- Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of health insurance premium for employee and dependents
- 12 weeks of paid parental leave
- A one-month paid sabbatical after 4 years on staff
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