Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
About the role
- Sales Support Representative setting in-home sales appointments for Safe Step Walk-In Tub Company. Using consultative sales techniques in a contact center setting with remote work options.
Responsibilities
- Make a high volume of outbound phone calls to consumers for scheduling in-home sales visits
- Occasionally receives inbound phone calls for scheduling
- Follow a systematized sales process
- Ensure quality assurance throughout the lead-setting process
- Ability to collaborate with others
Requirements
- Experience working in a modern contact center is a must
- Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience
- Exhibits superior technical skills
- Ability to task switch between omni channel contact center software, CRM, mapping tools, Microsoft Office suite, and other cloud-based tools
- Excellent verbal communication skills
- Strong grammar, spelling, and written skills
- Strong understanding of North American geography
- Willingness to thrive in a remote work situation
- Ability to multi-task across multiple software platforms
Benefits
- Health, dental, vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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